Frequently Asked Questions
How long will results from the COVID 19 viral swab test take?
The viral swab is sent to our partner laboratory for detailed analysis and may take 2 to 3 days to process. All results will be emailed to you within 24 to 48 hours using encryption software that delivers a unique password protected link.
How accurate are the results?
The viral swab is designed to be 99% specific; however, this varies depending on viral load, collection accuracy and technique. COVID Drive Up technicians are trained to Dr. Berry’s high standard for collection. Many of our technicians have been with COVID Drive Up since our March 2020 inception.
Do you accept insurance?
Unfortunately we do not accept insurance. However, we can provide you with information necessary to submit a reimbursement form to your insurance company.
What happens if I get exposed after getting screened?
Exposure after testing may lead to infection. Visit the CDC website for information on preventing the spread of COVID-19: https://www.cdc.gov/coronavirus/2019-ncov/faq.html#Prevention
If you learn someone close to you has tested positive for the virus, if you believe you have been exposed to the virus or are showing symptoms, you should be tested again.
Can multiple people in a single car get tested?
Yes, multiple people in 1 car may get tested. They must be sitting in a window seat. If you schedule online, just schedule an appointment adjacent to or sometime after the first appointment.
What is SARS-Cov-2 ?
SARS-Cov-2 is the name of the virus that causes the disease COVID-19 or coronavirus disease. Viruses and the diseases they cause often have different names. For example, HIV is the virus that causes AIDS.
Can Your Mobile Unit come to our Workplace?
Absolutely. COVID Drive Up has a courteous and conscientious team of technicians trained to perform confidential COVID-19 testing at your place of business or at a site convenient to you. We offer onsite testing for all businesses, nursing facilities, providers, and government teams. In your struggle to ensure continuity of essential business operations, testing your team can provide peace of mind when coworkers may have been in close contact with someone who tests positive for the virus. Contact us at [email protected] for Business Rates and to schedule an appointment.
Do I need an appointment?
We welcome Drive Ups! We prepare additional test kits each day. However, this does not guarantee availability. Scheduling an appointment guarantees your kit will be waiting for you.
What is your cancellation/refund policy?
Appointments must be cancelled 24 hours ahead of your scheduled appointment day and time to receive a refund. No refunds for missed appointments, or after screening has been administered.
Visit the Centers for Disease Control and Prevention website for the latest on COVID-19.
Viral tests check samples from your respiratory system, such as a swab from the inside of your nose, to tell you if you currently have an infection with SARS-CoV-2, the virus that causes COVID-19.
COVID-19 diagnostic testing is done to find out if you're currently infected with SARS-CoV-2, the virus that causes coronavirus disease 2019 (COVID-19).